Returns & Refunds Policy

We’ve got your back. If your gear doesn’t fit right or turns out faulty, just let us know. We’ll handle it with a store credit or refund as soon as the item’s returned.
No restocking fee. Just straightforward service

Return Eligibility

Items must be unworn, unwashed, scent-free, smoke-free, and in original condition with tags attached.

Returns must be made within 30 days from the shipping date.

Defective Items

Received a faulty item? Please email us at nmnysx@outlook.com within 24 hours of delivery, including clear photos showing the defect and tags still attached.

Return Processing Time

Once we receive your return, please allow 5–9 business days for processing.

Shipping Costs

Original shipping fees are non-refundable.

Return shipping costs are the customer’s responsibility.

We recommend using a trackable delivery service, as we are not liable for returns lost in transit.

Exchanges & Store Credit

Refunds will be issued to your original payment method, excluding any shipping charges and promo discounts used.

If you choose store credit, it will be emailed to you once your return is process.

Warranty Policy

1. Warranty Coverage

We warrant that the Products will be free from defects in material and workmanship under normal use for a period of:

• 12 months for rugged phones

• 6 months for other electrical items (e.g., chargers, power banks, accessories)

The warranty period begins from the date of purchase as stated on the original sales receipt or invoice.

2. What Is Covered

This warranty covers:

• Manufacturing defects

• Hardware malfunctions not caused by user damage

• Battery failure under normal usage

• Electrical faults due to defective materials or workmanship

3. What Is Not Covered

This warranty does not cover:

• Physical damage, including cracked screens, broken buttons, or water ingress (unless stated as water-resistant and used as specified)

• Damage due to misuse, abuse, accidents, or unauthorized modifications

• Normal wear and tear (e.g., scratches, battery degradation)

• Software issues not related to hardware defects

• Products without valid proof of purchase

• Products used for commercial or industrial purposes (unless otherwise specified)

4. How to Make a Warranty Claim

To file a warranty claim, please follow these steps:

1. Contact our customer service team at nmnysx@outlook.com

2. Provide proof of purchase and a detailed description of the issue

3. Send the item to our authorized service center (address will be provided)

4. We will inspect the item and either:

   • Repair the product

   • Replace the product with a new or refurbished item

   • Offer a partial refund if repair/replacement is not possible

Shipping costs for sending the item to us are the responsibility of the customer unless otherwise stated.

5. Limitations of Liability

To the maximum extent permitted by law, nmnysx.com shall not be liable for any incidental, indirect, or consequential damages resulting from the use of or inability to use the product.